Privacy Policy

DreshVPS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPS hosting services and visit dreshvps.com.

1. Information We Collect

1.1 Account Information

When you create an account or purchase services, we collect full name, email address, phone number (optional), billing address, and company name (if applicable).

1.2 Payment Information

We use Stripe and PayPal to handle transactions. We do not store full credit card numbers or sensitive payment data on our servers.

1.3 Server and Usage Data

We collect server resource usage (CPU, RAM, bandwidth, storage), assigned IP addresses, control panel access logs, and technical logs for troubleshooting and security monitoring.

1.4 Communications

We retain support ticket conversations, email correspondence, and live chat transcripts.

1.5 Website Analytics

We may collect browser type, OS, referring website, pages viewed, IP address, and device identifiers when you visit our website.

2. How We Use Your Information

3. Legal Basis for Processing (GDPR)

4. Your Server Data

We may access your server data only with your explicit consent for technical support, to investigate Terms violations, to respond to valid legal requests, or to protect our infrastructure.

5. Server & Data Location

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers, as required by law, or in connection with a business transfer (merger, acquisition, etc.).

7. Subprocessors

8. Data Security

We implement TLS/SSL encryption in transit, encrypted storage at rest, enterprise firewalls, regular security audits, multi-factor authentication, access controls, 24/7 monitoring, and physical datacenter security. No method of transmission over the Internet is 100% secure.

9. Data Breach Notification

If we become aware of a security breach, we will investigate immediately, contain the breach, notify affected users within 72 hours via email (description of breach, data affected, steps taken, recommended actions), and report to relevant authorities as required by law.

10. Data Retention

11. Backup Policy

Important: VPS backups are your responsibility unless you have purchased a backup add-on. We strongly recommend maintaining your own backup strategy.

12. Account Termination

12.1 Voluntary Termination

• VPS data deleted within 24 hours
• Backups deleted within 7 days
• Account information retained 2 years for legal/tax purposes
• Billing records retained 7 years as required by law

12.2 Data Export

Before terminating, you may request a data export at [email protected] at least 14 days before planned termination.

13. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data; restrict or object to processing; withdraw consent; and lodge complaints with a supervisory authority. Contact [email protected] to exercise these rights. We respond within 30 days.

14. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion, and be free from discrimination for exercising these rights.

To exercise CCPA rights, email [email protected] with subject "CCPA Request".

15. Abuse Complaints

To report spam, attacks, or abuse from our network, email [email protected] with the IP address, date/time, description, and relevant logs. We investigate within 24–48 hours. For law enforcement requests, contact [email protected] with proper legal documentation.

16. Cookies and Tracking

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

17. International Data Transfers

Your data may be transferred to and processed in the United States. For EEA, UK, and Swiss users, we rely on Standard Contractual Clauses (SCCs) and data processing agreements with all processors.

18. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. Contact [email protected] immediately if you believe we have collected a child's information.

19. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

20. Changes to This Policy

We may update this policy at any time. Material changes will be posted on our website and communicated via email. Continued use of our services after changes constitutes acceptance.